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SMS Issues

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Apprentice

There seems to be an issue with sending and recieving SMS on Samsung phones since a recent update.

 

Everyone i known who own a Samsung phone S6, S7 & S8's are having issues where SMS are not being recieved, they show sent but they never reach recipient.

 

Anyone here experiencing similar issues? At first we thought it was my wife's network but then i started having issues and im on a different network, quick google seach brought back these:

 

Sites referencing this issue:

https://www.theguardian.com/technology/2017/oct/09/galaxy-s8-samsung-users-complain-sms-text-message...

http://www.techradar.com/news/your-samsung-galaxy-s8-might-not-be-receiving-every-text

http://www.independent.co.uk/life-style/gadgets-and-tech/news/samsung-galaxy-s8-text-messages-disapp...

https://www.reddit.com/r/GalaxyS8/comments/74hzdt/megathread_missing_texts_on_s8_all_carriers_all/

7 REPLIES 7
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Superuser I
Superuser I

I’m on nougat with an unbranded s8 in the Uk with no sms issues. 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-9820 _ Samsung One Ui 2.5/ Android 10. Snapdragon 865+

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I have an EE branded S8 and my wife has an o2 branched S7 and we both have SMS issues so maybe its carrier branded updates that are causing the issue
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Wife switched back to her old iPhone on Saturday and she's receiving all text messages fine so its 100% an issue with a recent Samsung firmware update.

How do i report this issue to Samsung?
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Can I ask if your wife has de registered her number away from imessage?

 

Deregister iMessage on your iPhone or online.

 

 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-9820 _ Samsung One Ui 2.5/ Android 10. Snapdragon 865+

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My Wife switched from her iPhone to an S7 edge in January and texting was fine up until about a month ago, the 3 people i know with S7's & S8's are noticing they are missing text messages.

 

Im using an S8+ and im definatly not recieving some text messages.

 

I'll deregister her number when i get home as it seems like a good idea anyway.

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It might also be worth to check if the messages that haven't been received have been for some reason converted to MMS messages.

 

Usually texts with emoticons and long messages etc convert to MMS and some people's mobile contracts need provisioning by the networks customer services and they are not free to send and need a mobile data connection.

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-9820 _ Samsung One Ui 2.5/ Android 10. Snapdragon 865+

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Ive had simple text containing just words not be received, strange thing is that we both turned delivery report on and they always say delivered but they are never received.
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