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Smoke from the charging port of M31s

(Topic created on: 03-04-2024 03:27 PM)
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Waikar
Apprentice
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Dear Community,

It's a bit scary and I just smoke coming out of my Samsung M31s Phone's port and I immediately disconnected it.

Can someone please help, what could be the issue. Any help would be much appreciated.

Thanks,

NW

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6 REPLIES 6
SereneH
Moderator
Moderator
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We take matters like this seriously, @Waikar. Please drop Sam_UK a PM, so we can look into this for you. 

 

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Robin999
Black Belt 
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Please get it seen to ASAP. I wouldn't even have it in the house until it was checked over!
smiley
Troubleshooter
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This is just a public forum and you should contact samsung customer service in your region.

I guess there will be some questions for the age and warranty of the phone, so be prepared to provide this information.

Smiley.
- Smiley
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Waikar
Apprentice
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Thanks all, will do as suggested.

keith30
Maestro
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Your the second one you has complained about that issue over the last few days. You must get it booked in for a inspection
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Waikar
Apprentice
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I did PM @Sam_UK  but I still don't have a response. Also, I am in Germany so not sure if the UK Samsung is the one to help here.

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