21-06-2021 09:15 PM in
Today my J6 phone downloaded and installed the latest update. All appeared normal with a Android man and progress bar as I have seen before. Then it appeared to restart with the SAMSUNG word displayed on an otherwise black screen as appears on a normal boot.
Next, the screen went blank and 30 minutes later nothing had happened. I tried to power up again, thinking it had shut down - nothing. Next, I tried a hard reboot (volume down and power button together for about 15 seconds). The phone vibrated as it does on a normal boot, but the screen stayed blank. I tried calling the phone, and it went straight to voice mail.
Next I tried to get into the boot menu (volume up and power). Nothing happened.
Has anyone else had a problem with this update. Does anyone have a fix other than replacing the phone or an expensive repair?
Any help will be appreciated.
Solved! Go to Solution.
30-06-2021 12:15 AM in
Thank you to all who replied.
Although the phone had never suffered any physical trauma, it has to have a new main board. The local service centre suggests it was a fault that has been there possibly from new, and the latest firmware update exposed the fault.
I had experienced transient problems with it in the past but clearing the cache partition seemed to fix those, so it could have been a marginal memory chip or something similar.