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Original topic:

Since upgrading my sofeware my phone wont allow me to play videos

(Topic created on: 11-12-2017 09:27 AM)
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Liam4
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BandOfBrothers
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Are you using YouTube or another App @Liam4 ?

 

You could initially try clearing the Apps Data and Cache. 

 

If no joy then shut the phone down and then from a set series of button pressess that takes you into the phones file system and clear the system cache. This will not delete your own saved info in the phone. 

 

If no joy try backing up and factory reset. 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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