20-08-2017 10:14 AM in
My unrooted Note 4 has been shutting down and rebooting since a recent OTA update. Now I have the above message in the top left of the initial boot up screen. I am out of warranty and would like to fix this myself.
Android version 6.0.1, Model SM-N910F
20-08-2017 04:34 PM in
If this was my device I'd first try clearing the system cache and if that didn't help then back up and factory reset @sierradelta which is generic advice if a phone is glitching after a firmware update.
In regards to Manufacturing Warranty Samsung phones come with 24 months.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
Hey BandOfBrothers, I can't clear the cache or do a factory reset because the phone won't boot up. It's frozen on the initial boot up screen.
My note 4 is nearly 4 years old so well out of warranty. I mention that it's unrooted because I've read that the on screen message in the title can happen when the phone is rooted which it isn't.