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Original topic:

Screen unlock

(Topic created on: 05-04-2017 08:06 AM)
porty
First Poster
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Other Smartphones

HI there

My son has locked his screen on his Samsung J3 and can not remember it, any idea how I can reset this?

Thanks

1 Solution


Accepted Solutions
Solution
Bades1978
Superuser I
Superuser I
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Other Smartphones

Hi you can reset the screen lock via the google account that is registered on the phone :smiling-face: 

 

Reset the lock screen pattern using a Google account

 

If the Lock Screen Pattern is entered incorrectly for five consecutive times, a prompt screen will be displayed with a message to try again after 30 seconds. A Forgot Pattern option will also be displayed.

 

Step 1: At the bottom of the screen tap on Unlock via Google 

. 

 

 

Step 2: Enter your Google ID and Password. 

lock screen 

  

If you have forgotten your Google account details, you can use the Backup PIN.

 

 

Backup PIN

 

During the initial setup of the device you are prompted to created a Backup PIN. Tap on Backup PIN then enter the number. 

backup pin pin 

 

 

 

Recover Google account details

 

Step 1: Go to the Google Account sign-in website Click the Find my account link.

 

Step 2: On the Recovery Options page, select the appropriate option, and then click Continue button.

 

if you can not do this theen the only way to do it will be a full factory reset which will mean you will lose ALL the data saved on the phone.

 

Hope this helps :smiling-face:

View solution in context

15 REPLIES 15
Solution
Bades1978
Superuser I
Superuser I
Options
Other Smartphones

Hi you can reset the screen lock via the google account that is registered on the phone :smiling-face: 

 

Reset the lock screen pattern using a Google account

 

If the Lock Screen Pattern is entered incorrectly for five consecutive times, a prompt screen will be displayed with a message to try again after 30 seconds. A Forgot Pattern option will also be displayed.

 

Step 1: At the bottom of the screen tap on Unlock via Google 

. 

 

 

Step 2: Enter your Google ID and Password. 

lock screen 

  

If you have forgotten your Google account details, you can use the Backup PIN.

 

 

Backup PIN

 

During the initial setup of the device you are prompted to created a Backup PIN. Tap on Backup PIN then enter the number. 

backup pin pin 

 

 

 

Recover Google account details

 

Step 1: Go to the Google Account sign-in website Click the Find my account link.

 

Step 2: On the Recovery Options page, select the appropriate option, and then click Continue button.

 

if you can not do this theen the only way to do it will be a full factory reset which will mean you will lose ALL the data saved on the phone.

 

Hope this helps :smiling-face:

View solution in context

porty
First Poster
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Champion, much appreciated. I will try this and let you know how I get on. Thanks
0 Likes
feras77
First Poster
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how can i unlock my secreen without loosing any data

a5 2017

i forgot my pattern

 

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feras77
First Poster
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google accout does not shown on secreen and now it give me 128 min to try again

thank you

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MaxAda
Apprentice
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If you can't use the best solution above, there are other ways to unlock Samsung phones, such as Find My Mobile. All Samsung devices come with the "Find My Phone" feature, just follow the steps below.
1. First, set up your Samsung account and log in.
2. Click the "Lock my screen" button.
3. Enter a new PIN in the first field
4. Click the "Lock" button at the bottom
5. Within a few minutes, it will change the lock screen password to a PIN so you can unlock your device.

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JRHS77
First Poster
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this is completely false information. I have tried this probably about four times now and I have googled this till I'm blue in the face and I can't find any solution. So no when I try to do this there is no Google reset showing up on my screen. It just keeps telling me to wait 30 seconds.

DM306
First Poster
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This no longer works as once you enter the PIN, it asks you to input the pattern (that you forgot...).

vaibhavkambare20
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Same here for samsung M30s. got u any solution  ?

 

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Freedomlass
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please help, I can't get my tablet to open, I have entered my pass pin and I know it is correct but it keeps telling me to try again in 29 seconds, I have done this quite a few times but still get the same message, I then tried both the restart and power off but once again it takes me back to the login screen for my pin, then it goes round in circles yet again, I have even left it for 10 minutes before re trying but its still the same, after reading some other options like using Google account information I can't even do that, what am I supposed to do now?