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Original topic:

Screen unlock on s7

(Topic created on: 08-05-2017 07:15 PM)
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kevinisitt
First Poster
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hi my son has put a screen lock on his phone by mistake and now does not know the code so i am unable to turn phone off to try and do a master reset any help would be appricated 

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1 REPLY 1
Solution
Bades1978
Troubleshooter
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Hi  @kevinisitt,

 

You can go to the google device manager and unlock it, you just need the google account login.

 

I have copied in a link bellow

 

https://www.google.co.uk/android/devicemanager

 

  1. On a computer or other mobile phone.
  2. Sign in using your Google login details that you also used on your locked phone.
  3. In the ADM(android device manager) interface, select the device you need to unlock (if it isn’t already selected).
  4. Select ‘Lock’
  5. In the appearing window, enter a temporary password. You don’t have to enter a recovery message. Now click ‘Lock’ again.
  6. If it was successful, you should see a confirmation below the box with the buttons Ring, Lock and Erase.
  7. On your phone you should now see a password field in which you should enter the temporary password. This should unlock your phone.
  8. Now, before you go on with your life, go to your phone’s lock screen settings and disable the temporary password.
  9. That’s it!

Hope that helps you out :smiling-face: 

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