23-02-2017 01:11 PM in
Other SmartphonesAre you currently working on fixing the screen mirroring issue that appeared after one of the last updates??
Solved! Go to Solution.
07-07-2017 11:05 PM in
Other SmartphonesJust wanted to let you know. I think the problem is solved. Seems to be working with smart view now. Hurrahhh
Thanks for all your help and patience in solving this problem. 👍👍👍
26-02-2017 03:24 PM in
Other SmartphonesHey there @Markg124. :smileyhappy:
What are the devices you're using; Android version you updated to; and the specific issue you've encountered with screen mirroring?
23-03-2017 11:43 AM in
Other SmartphonesI have a Galaxy s6 and Samsung smart Tv ue49ku6470. Phone is using marshmallow. Since the software update the phone and Tv won't mirror screen. It won't screen phone to Tv but will screen Tv to phone. When using smart view or quick connect it come up "phone was unable to connect. Try using your mobile device to connect instead". All the updates on the phone and the Tv have been checked and are up to date. I brought this Tv specifically to mirror screen my phone. I've been in touch with both phone and Tv support but nothing has been sorted. I've tried the screen mirroring patch but it says it's not required. Can you fix the issue soon.
23-03-2017 11:50 AM in
Other Smartphones23-03-2017 12:01 PM in
Other SmartphonesPhone support advised a complete reset to factory settings which I did at the cost of losing data.
Tv support took remote control of Tv and couldn't solve the issue.
23-03-2017 01:05 PM in
Other Smartphones
@Spike071 wrote:
Phone support advised a complete reset to factory settings which I did at the cost of losing data.
Tv support took remote control of Tv and couldn't solve the issue.
Any advice of using something like Google Home/Chromecast?
23-03-2017 01:17 PM in
Other SmartphonesI have chromecast but some apps don't support it. This is the reason for Samsung phone and Tv so I can just mirror screen. It looks like there have been the same issue world wide with phones and TVs mirror screening sine updates. How can this be fixed.
23-03-2017 01:59 PM - last edited 23-03-2017 01:59 PM ) in
Other Smartphones@Spike071: Can you confirm the current firmware version on your TV for us? (Settings > Support > Contact Samsung)
We're going to escalate this query to some of our higher level tech people on both the mobile and TV sides.
23-03-2017
02:23 PM
- last edited
23-03-2017
02:48 PM
by
AntS
) in
Model code: UE49KU6470
Software Version: T-JZMDEUC-1165.1,BT-S
Sub-micom Version: T-JZMDEUS-1007
e-Manual Version: JZDVBEUK-1.1.3
23-03-2017 02:50 PM in
Other SmartphonesBrilliant - thanks! :smileyhappy:
(I've edited out the serial number there as it's part of your personal info.)