Screen Freeze

[MarshHarrier]

Hi Guys. I have a Samsung Galaxy M31. Half way thru doing anything the screen freezes and will not accept input for about 10 to 15 minutes. I have done a factory reset. Made no difference. Any ideas would be appreciated. TIA.

[TessM]

Hey @MarshHarrier ,

if the issue is still there after a Factory Reset, I would suggest taking this to one of our Support Centres or arranging a repair for it to be examined and fixed: https://www.samsung.com/uk/support/contact/

[MarshHarrier]

Thank you Amazon have today given me a replacement.