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Original topic:

Screen Freeze

(Topic created on: 10-02-2021 12:17 PM)
MarshHarrier
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Hi Guys. I have a Samsung Galaxy M31. Half way thru doing anything the screen freezes and will not accept input for about 10 to 15 minutes. I have done a factory reset. Made no difference. Any ideas would be appreciated. TIA.
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TessM
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Hey @MarshHarrier ,

 

if the issue is still there after a Factory Reset, I would suggest taking this to one of our Support Centres or arranging a repair for it to be examined and fixed: https://www.samsung.com/uk/support/contact/

MarshHarrier
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Thank you Amazon have today given me a replacement.
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