I had a very similar problem and after re-typing my details e.g. addresses etc; it eventually went through and my upgrade is ordered. My new problem however is earliest dispatch date is 27 August, I’ve paid £159 deposit and Klarna have set up 1st payment for 5 September. Absolute ridiculous and I’m still paying for current phone on that same date. Klarna’ s own credit terms state they will take payment one month after delivery date which is clearly not what has happened here. Klarna and Samsung processes just don’t align and it is a poor service we receive as a result.
Exact same issue here, tryed upgrading, it passed the credit check first time and then crashed at the deposit part so I had to start the process again, it then failed the check and left me with a number of hard and soft searches on my credit score. Called Klana, they are the most unhelpful people I have ever contacted basically said it's because I'm a scrubber with bad credit. I earn 50k a year, have got impeccable credit rating and the only credit I have is my klarna note 20 ultra and my mortgage. I have put in a complaint with TransUnion to try and get these hard and soft searches off my credit file, I'll then be selling the note 20 and going to Apple I think. Poor service.
Did you ever get this sorted?
Hi all, thought it would be a good time to post my Klarna "Experience"
Been in the upgrade program for a while without issue, however, last year, I was declined by Klarna. Eventually went through and all good.
This year exactly the same thing....DECLINED Because Klarna thought I couldn't afford a monthly payment, I decided to buy the S22 Ultra outright! and keep my S21 Ultra while still paying Klarna per month for the S21, doesn't make sense does it?
Long story short, Klarna are useless and Samsung Customer support just shouldn't exist.
Exactly 4 days later, I was accepted for a £375000 Mortgage without a single issue
No idea how Klarna work their lending out but I have never had an issue with affordability or credit and when it was Close Brothers doing the finance, it was seamless.
Hope the above is helpful for people scratching their heads because I'm still scratching mine!