After waiting half an hour to get through and the only correspondence I got was please wait a couple of minutes while I read through your details and that was the last I heard I asked a few questions like hello is and are you still there and got nothing this is the transcript
As this was a security concern I thought it would of been a priority but surly this sort customer service is not good as I have heard about people being ignored but not even answer basic questions I just can not understand why Samsung let employees getaway with this if I behaved in this manner I would be fired on the spot not only for wasting time but were I am treating customers in this manner is totally unacceptable
The reason I had to put the message this way the transcript was edited as it was sent and was missing the AGENT TERMINATED THE connection proving that they were still there and ignoring me.
Just to add the three hours I was left to noodle on my guitar with phone in front of me it also took me an hour to get to that point filling in the forms and having to try a few times and then find the extra info they had asked me to contact them with
Hi @DRUIDDOODE.
I've highlighted this to one of the Live Chat team managers to investigate at their end what happened here. (The Info you gave there should be enough for that - so thank you.)
Are you able to edit your pic to remove your phone's serial number though please?
