Whats the best way to get help from Samsung.
Basically, I bought a Galaxy S7 Edge, the screen became faulty so I booked it in at the Manchester and was told it'd take 5 days to repair. After 5 days I went back and was told the phone had been sent off and it'd take 7 days to be repaired and sent back to be picked up. Do you wanna know how long it took?
10 and a half weeks (yes... 74 days) to receive a new phone. Phone support was useless, email support was useless and nobody was helping with anything.
In the midst of this I Bought a Note7 to be told "oh hey, it'll probably blow up in your face" so I sent it off after weeks of email and phone support failing to help me do so. This was October and I'm still waiting for a refund. I was told by email support that I'd receive my refund paperwork in 5 days. That was 2 weeks ago.
Now, I received my replacement Galaxy S7 Edge on 24/11/2016 after waiting 74 days and after 7 days it develops a dead pixel and a purple screen. So off I go again to the repair centre and this replacement phone is booked in and I was told it'd be 5 days maximum wait and that the process is different this time around. Sure sounds familiar hey? I go back this Friday after 5 days, and low and behold they say it can't be repaired and I should receive a phone call that day. Never received it, I've emailed the store Manager and tagged U.K. Support into the same email and no answer. What manager doesn't check his emails daily after telling me to email him with questions etc?
What should I do? Basically I've spent over £1000 for 2 phones and both I've used for less than 3 weeks each. Still waiting for my Note7 refund after nearly 3 months and I just don't know what to do.
Let's try and help you with this. We're going to need to view some more details on this, can you drop me or AntS a PM and we'll take a look at this tomorrow? We'll need your reference number and/or serial and IMEI, contact telephone number and email.
my phone was picked up on Tuesday for return to Samsung for repair under warranty - the rear glass plate is coming unstuck along one edge - also not sure if this has been caused by any parts inside expanding - such as battery. I am hoping for a return or replacement which was estimated as 7 days - is there any chance that I am likely to be without a phone for much longer than that? I dont have a phone I can use (my note edge takes a larger sim) whilst I can manage without for a week by using skype if it is going to take longer I will need to get a new sim to put in my note edge?
With all that being said, apparently there is a global parts shortage that is causing delays. but I only found that out through news, there's no mention of it in their repair centres or when contacting customer support.
You could try going to citizens advice, they can get you a solicitor to advise you where you stand. Also try trading standards to see if Samsung have broken any of the 12 month warranty term. But be careful with them they can be pushy. Or the best option take Samsung to small claims court you can find all the information on the government website