Please use a torch to look into the Jack port to see if theres any build up of debris etc which can affect the user experience @Ama1
As a process of elimination can you try your earphones in another phone to test them ?
And try another set in your phone.
If your earphones have failed then approach the seller who supplied the phone for support.
Samsung themselves can also be approached for support.
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
