15-07-2020 04:29 PM
My Samsung S8 signal is showing zero signal within a minute of switching on. I tried all options of reseating the SIM card, resetting network settings, factory reset, even reloading the software. After software reload, it worked for 3 weeks and then again the old problem of zero signal restarted.
The problem first started after the April 2020 software update. I therefore thought that it was a software issue and tried factory reset and reloading the software. But neither helps.
Someone please provide a solution to my problem as it is very frustrating.
16-07-2020 05:48 AM
Hi @NunesR
Does this happen everywhere you go or in one place ?
Can you as a process of elimination try your sim card in another phone and try another different sim card in your phone ?
A Samsung Experience Store or Samsung Service Centre would be able to help you further.
🌈 Stay Safe & Stay Alert. 🌈
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
19-07-2020 04:32 PM
Hi there,
I tried my SIM card in other phones. It's working fine there. If I put another SIM card (which is working in other phones) in my phone, the same zero signal problem still occurs.
I even replaced my SIM card with a new one. It worked fine for 2-3 hours & again the signal loss problem reoccured. This is happening at all locations where I go.
As regards the Samsung Service Centre, due to lockdown in Mumbai, all are closed at the moment. So I'm terribly stuck with the problem.
Can you please guide my to a solution.
19-07-2020 05:05 PM
If this is a software or hardware issue @NunesR then the best place is a Samsung Experience Store or Samsung Service Centre as they are authorised to carry out diagnostics and if necessary warranty work.
In the Uk Samsung provide a Doorstep service which is where it can be arranged for a technician to attend.
Or Samsung can arrange for a returns bag.
This is what's available in the Uk so it maybe different for your country.
Perhaps speak with your countries Samsung Support Department to ask what your options are.
I hope they re open ASAP.
As you've tried your sim card in another phone and it's working then that rules out the sim card and network masts at issue.
I wish you all the best with this situation.
🌈 Stay Safe & Stay Alert. 🌈
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
19-07-2020 06:48 PM
Thanks for the quick reply. Since I have tried reloading the software, guess that rules out a software problem.
Also, when connected as a hotspot sometimes, the network signal holds on longer. Does this provide any leads for you to suggest a solution ?
Regards,