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Original topic:

Samsung s8 camera problem

(Topic created on: 25-10-2019 05:32 PM)
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Ahmetor
Apprentice
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My samsung 950u1 phone camera and flashlight won't work after updating android 8 to adroid 9. 

 

I tried clear data and cache camera.
Factory reset.

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6 REPLIES 6
TessM
Mastermind
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Hey @Ahmetor ,

 

that is odd. However, if the issue remains after a Factory Reset the best thing to do is having the phone inspected by one of our engineers. You can find your nearest one by following this link: https://www.samsung.com/uk/support/service-centre/

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Ahmetor
Apprentice
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Thank you but I live in Turkey now. In Turkey, Samsung services don't help me they says, My phone is not same in Turkey samsung s8 but. What can I do?

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Ahmetor
Apprentice
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@TessM  can you help me ?

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TessM
Mastermind
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Thanks for your soon reply. If you purchased the phone in the EU this will be covered in any of the country members of this as the warranty is region-based. Are you travelling to any country in the EU soon or do you have any relatives or friends there to sent this to them? 

Ahmetor
Apprentice
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No, I can not send to anyone.

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TessM
Mastermind
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In this case, I would suggest contacting our colleagues in the country where you purchased the phone to provide you with the next steps. Take a look at this link to find all their contact details: https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/

 

Have a nice evening.

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