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Samsung S7 Edge WiFi Setting Not Saying On

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Hi guys.

 

Asking this on behalf of a friend :smiling-face:

 

Her WiFi doesn't seem to turn on, and shown in this 30 second video I recorded displaying this problem:

 
She said that she has tried everything with it including:
 
1. Tried connecting to the WiFi through other ways on the phone (but the same thing still happens)
2. Turning it off and on multiple times
3. Reset the phone to factory settings
4. Changed the SD Card 
 
Anyone know why this might be happening and how to resolve this issue? :smiling-face:
 
Thanks!
 
 
1 ACCEPTED SOLUTION

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Hi @JediArron.

 

Usually, the last resort of a Factory Data Reset, can serve to fix some of the more stubborn issues. If this hasn't worked, we'd suggest letting one of our engineers have a look at the phone. Have a look for the nearest Service Centre here.

View solution in original post

2 REPLIES 2
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First Poster
Bump :face-with-tears-of-joy:
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Hi @JediArron.

 

Usually, the last resort of a Factory Data Reset, can serve to fix some of the more stubborn issues. If this hasn't worked, we'd suggest letting one of our engineers have a look at the phone. Have a look for the nearest Service Centre here.

View solution in original post

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