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Samsung S7 edge earphone jack not working

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Apprentice

Hi,

When I plug in my earphones, there is no sound.  It is not the earphones as I checked it on another phone and it is working.

Has anyone had this problem?

Thanks.

12 REPLIES 12
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Sudenly sound stop going through the earbuds only through the phone speaker

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Go to Settings... Sounds and Vibration...Volume...make sure Media sound is on.

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Observer

The problem is the sounds are suppose to come from the two earphones not one but mine only comes from the one on the  right as for the left one doesn't have sound I've checked if my earphone was the problem but no it wasn't 

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