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Original topic:

Samsung S7 edge dead?

(Topic created on: 04-09-2018 07:12 PM)
Elroy
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‎04-09-2018 07:12 PM in 

Hi, I’m trying to fix my s7 edge. Basically it was on charge over night and in the morning felt hot. It had a solid green light all day but wouldn’t turn in, black screen, no vibration etc and wouldn’t respond to any buttons. Later that day the green light finally went out. Throughout the day I tried charging it but nothing.

 

ive had the battery replaced but it still won’t power on, I’ve tried charging it with different cables etc and still nothing. I’ve tried power + vol down, power + vol up etc and still no lights at all or vibrations. Any ideas?

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1 REPLY 1
AndrewL
Moderator
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‎04-09-2018 07:17 PM in 

Hi @Elroy

Based on what you've described and the troubleshooting steps you have attempted I recommend visiting a Samsung authorised Support Centre where an engineer can inspect your S7 Edge. To find your nearest one please check the following link, select 'Mobile Device' and enter your post code. http://www.samsung.com/uk/support/servicelocation/.