05-06-2021 05:13 PM in
Hello to let people know: since earlier today beside my own Note 10 locking itself suddenly and asking for a password (a password i never set/enabled) and if you try to unlock it via https://findmymobile.samsung.com/ it will return error (somehting went wrong) even though it locates Your phone and You can use the "ring" function
I tried everything and got frustrated after 3 hours, when my sister in England calls my girlfriend (as i could not answer my locked phone) and tells me she has EXACTLY the same error/problem with her Samsung phone and she knows her password and pincode but phone keeps claiming its wrong , she also logged into mydevices via her samsung account and get same "something went wrong" when she tries the Unlock phone function.
Then 2 hours later both a collogue in Germany and France write on their facebook that they have this exact same error/problem !, so its definitely not just ne or my sister (odd it hit us both in same family since this seems to hit random people)
Tried live chat and they have no clue about a global or European wide problem. My sister managed to get some Samsung support phone person and they said she must go to Samsung service center Monday to get it unlocked !
So i foresee LONG que for unlocking at Samsung service centers come Monday in many cities / countries !
Just horrible Samsung !
05-06-2021 08:23 PM - last edited 05-06-2021 08:24 PM
12-06-2021 07:31 AM in
10-03-2023 05:16 PM - last edited 10-03-2023 05:16 PM
Getting exactly the same all of a sudden since yesterday with my (Android) phone. Cannot get into the phone and it does not recognise any password either with Samsung or Google. Very annoying. So far the service centre can't resolve it. Looks like nuclear option of starting again but how do you get your numbers back?