Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Samsung pass not working

(Topic created on: 05-09-2017 10:03 AM)
AlexBfk
First Poster
Options
Other Smartphones

Hi. Do you know why Samsung Pass is not working on my Samsung s7 Edge duos? Everytime when i open the app, i get an update message, followed by that error: Samsung Pass not available for purchase or not available in your country.

Thank you

0 Likes
9 REPLIES 9
CarolinaW
Voyager
Options
Other Smartphones

Hey @AlexBfkSamsung Pass is only available on devices equipped with a biometric sensor that supports Android Nougat or later versions. Where are you based? Where did you get your phone from?

0 Likes
AlexRambo
Samsung Maker ★
Options
Other Smartphones
Hi, are you root ?
░▒▓█▀▄▀★AlexRambo★▄▀█▓▒░
Next Setup : Note Fold 5G
Actual Setup : Note 9 dual sim 512gb + Fold5G
Past : S4,S5,S6,S6E+,N7,N7s,S7E,S8+,N8
0 Likes
AlexBfk
First Poster
Options
Other Smartphones

hi. no root, just stock firmware.

0 Likes
barek16
First Poster
Options
Other Smartphones

Hi, I have the same problem. Today I restored my S7 (G930F) factory settings and can not enable Samsung Pass. When I try, it shows that a new version is available and I have to download it and then the same errors:

https://drive.google.com/file/d/0BynAgo1ZAxWOYXFhNF9nS1QwUTA/view?usp=drivesdk

https://drive.google.com/file/d/0BynAgo1ZAxWOOGtpT21QN09NUk0/view?usp=drivesdk

https://drive.google.com/file/d/0BynAgo1ZAxWObXNONVREOGVCekk/view?usp=drivesdk

Stock XEO DQF2, no root.

0 Likes
AlexBfk
First Poster
Options
Other Smartphones

yeah, the same problem to me.

0 Likes
AlexRambo
Samsung Maker ★
Options
Other Smartphones
Hi, that’s weird, may be could you try to totally reset your phone with Smart switch ?
Best regards
░▒▓█▀▄▀★AlexRambo★▄▀█▓▒░
Next Setup : Note Fold 5G
Actual Setup : Note 9 dual sim 512gb + Fold5G
Past : S4,S5,S6,S6E+,N7,N7s,S7E,S8+,N8
0 Likes
RYANHEAD
First Poster
Options
Other Smartphones

S8 device here samsung pass not working.. samsung acct working fine and login to samsung pass working.. tried clear cache and data for samsung pass app and tried CCC or clear cache cookies for both browsers native internet and google chrome but samsung pass is not saving the password..

 

Any decent idea... im not planning for reset factory coz its so inconvenient to update apps again..

0 Likes
RYANHEAD
First Poster
Options
Other Smartphones

S8 device here samsung pass not working.. samsung acct working fine and login to samsung pass working.. tried clear cache and data for samsung pass app and tried CCC or clear cache cookies for both browsers native internet and google chrome but samsung pass is not saving the password.. Any decent idea... im not planning for reset factory coz its so inconvenient to update apps again..

0 Likes
Anonymous User
Not applicable
Options
Other Smartphones

I did a factory reset on my S7edge originally because I was having a problem with internet. Now everything works but Samsung Pass. I am getting the same notification when I try to download the update. My Samsung account works. I stored a fingerprint. The sensor works for Samsung health. Just Samsung Pass is broken.

0 Likes