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Samsung M21 became restarting machine after UI 4.1 update

(Topic created on: 19-05-2022 09:26 AM)
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SurajJadhav1
Apprentice
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My M21 restarts every 4-5 minutes. This has started after UI 4.1 update. Please fix. Also with each restart it consumes 1% battery.

3 REPLIES 3
CarlH
Moderator
Moderator
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Hey @SurajJadhav1. Do you have any apps running when your phone restarts? Please place your phone in Safe Mode and see if the issue persists. This will disable third party apps and if your phone is fine during this, it indicates an app is causing the issue and I recommend deleting them one by one until you find the culprit. To do this, restart your phone but whilst it's powering up, keep the 'Volume Down' button held until you reach the home screen. If done correctly, Safe Mode will be displayed in the bottom left corner. To exit safe Mode, restart your phone as normal. 

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SurajJadhav1
Apprentice
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I have no new apps installed, also I have tried killing all apps manually but the behaviour remains same. I will try the Safe Mode now.

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SurajJadhav1
Apprentice
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The device is restarting in safe mode as well.

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