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samsung j5

(Topic created on: 16-08-2020 10:11 AM)
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help123456789
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My samsung j5 wont connect to the wifi? It says theres no ip address? It wont give me any wifi connection?
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AndrewL
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@help123456789: If you go to Settings > Connections > Wi-Fi, and tap on your router, is there an IP address populated here? If not, try forgetting the connection, restarting your router by unplugging it at the wall, then re-attempt the setup/connection. If the issue persists, can you try connecting to an alternate Wi-Fi router, as this will help to determine if the issue lies with your router or the phone itself? 

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help123456789
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it wont give me any wifi? that I've been logged into , it just looks for a wifi and then goes off? I cant forget any and try to reconnect , because it's not giving me anything? thank u for help though 😔
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BandOfBrothers
Samsung Members Star ★★
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Maybe a factory reset may help @help123456789 after you've backed up and removed any relevant Sd card.

 

That or a Samsung Experience Store or Samsung Service Centre can help. 

 

🌈 Stay Safe & Stay Alert.  🌈 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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