Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Samsung J5 2016 Wifi problem

(Topic created on: 25-09-2017 07:27 PM)
Axys
First Poster
Options
Other Smartphones

 

Every time I press the Off button it goes on for a bit and it turns itself OffEvery time I press the Off button it goes on for a bit and it turns itself OffHello everyone.So yesterday I got a serious problem with my phone.I left my phone alone for a bit and when I came back I noticed that my Wifi was off.I tried to turn it on but everytime I would press the grey ON button,it would just turn itself off.After searching on the web I couldn find a solution that would work.So frustrated I decided that the best was to just Factory Reset my phone.I thought this would solve the problem.I was wrong.I started the normal welcome wizard when you get a new phone and I couldn verify my account since my Wifi wasnt working.I tried using mobile data but it will just give me a "no connection" error.At this moment my phone is unusable since I cant get past that screen.Is there anyway to fix it? Switching it for a new one isnt really an option for me.I took a photo with my other phone just so you see whats happening.Any help is appreciated!

0 Likes

1 Solution


Accepted Solutions
Solution
BandOfBrothers
Samsung Members Star ★★
Options
Other Smartphones

As a Factory Reset which is usually a last resort to cure issues hasn’t worked and your no longer able to access the phone I’d suggest to visit a Samsung Experience Store or Samsung Service Location @Axys

 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

View solution in context

0 Likes
3 REPLIES 3
Solution
BandOfBrothers
Samsung Members Star ★★
Options
Other Smartphones

As a Factory Reset which is usually a last resort to cure issues hasn’t worked and your no longer able to access the phone I’d suggest to visit a Samsung Experience Store or Samsung Service Location @Axys

 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes
Axys
First Poster
Options
Other Smartphones
Well,I ended up going to a phone repair store near me and they fixed it.Not sure what is was.Thanks for the help anyway.
Ari82
First Poster
Options
Other Smartphones

Anyone can help me with same topic , tried everything mentioned above plus went to repair shop no results. Thanks

0 Likes