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Original topic:

Samsung j3 and sky broadband

(Topic created on: 07-01-2019 05:04 PM)
DaveT82
First Poster
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Other Smartphones

Bought A J3 just before Xmas as a present. Wi-Fi works perfect at several other locations but at home it connects but will not download anything or let me browse the web. It will connect to another phone via wifi (tethering) that is connected to the home network and work perfectly fine. 

 

I have done a soft reset, full reset, changed to static IP address etc etc. Any one any ideas. 

 

Phone only connects at 72mbps as well when connected to the home network where as other phones (s7 edge) are connecting at anything from 500mbps to 850mbps..

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ChrisM
Moderator
Moderator
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Other Smartphones

Hi @DaveT82.

 

Is the software on your phone up to date? Go to Apps > Settings > About device > Software update. Also, let's try a soft reset on the phone. This will end all processes and give the phone a fresh start. To do this, press and hold the 'Power' and 'Volume Down' buttons until the phone restarts.

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