Can you clarify “hacked” ?
Have you perhaps rooted your phone ?
”Factory data reset will not unroot SAMSUNG J320P Galaxy J3 (2016) nor remove any custom ROM or software changes. If you wish to remove your customed operating system, you can do it by installing another custom operating system (which may include the original one). ”
You may find advice and help on a site called xdadevelopers.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
