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Since I updated my software on my S7 the instagram is not working properly. The stories wont load any videos/boomegrang or giphy. REALLY DRIVNG ME NUTS as I use instagram for businss and need the features.
It is driving me absolutely NUTS!! I think it is an issue with some devices. My S7 and my husbands aren't working but his brothers S7 it is!
Could be something in that, @JM14. Any simlarities between yours and your husband's phones versus any differences with his brother's? (E.g. like networks; contract versus unbranded; Android versions; region/country the phone was bought from; other apps.)
If it makes you feel any better (unlikely!) I have the exact same problem, as do a lot of users on reddit/various forums out there. No one using an S7 can use gifs in instagram stories since the Oreo update. Everyone has tried everything to no avail. If you try and upload a story containing a gif then it just sticks on 'posting' and subsequently any stories you try and upload afterwards (gif containing or not) don't upload because as far as IG is aware it's still trying to upload the first one. The only way to get rid of the 'posting wheel of death' and the story uploading is to uninstall IG (or the updates as it's an inbuilt app these days). Absolute pain in the back side. I wish Samsung would sort this out it's been months now.
I will most probably use instagram services in the future. But with your big mistake after oreo update in not displaying gifs anymore (nor location!) in the instastories, most probably I will not buy another samsung device in the future. Your interest in solving this issue is 0, so you don't give a cr@#p about clients buying your products.
Samsung s7 is the last device I bought from you.