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Original topic:

Samsung Galaxy S8 lower mic not workin

(Topic created on: 20-09-2017 11:50 AM)
McDragon
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Had the phone for less than a week when I noticed that people couldn't hear me when I spoke to them when had the phone to the ear. turns out the S8 has 2 mics, one at the bottom in standard conversations and one at the top when on speaker phone. I tested them in Voice recorder, interview mode and the top one works fine. The bottom one doesn't.

Blowing at the mic slots doesn't help like some suggested.

Updating the software doesn't help like some suggested.

Turnign the phone off/on doesn't help like some suggested.

Putting it in safe mode doesn't help like some suggested.

 

Not even contemplating having it fixed. the phone cost me nealry £700 and I want it to work flawlessly. Having it replaced tomorrow.

What a rubbish experience after having my 2 month old Samsung TV get bricked after a bothced Samsung OTA firmware update. Still without a TV after about 2.5 weeks. Samsung is not a quality brand anymore in my opinion.

 

If there are any other issues with it I will demand a refund and go for a Oneplus 5.

 

And the CS is awful A contact centre somewhere in Asia and they can barely understand you, possibly because of the language barrier and partly because of the quality of the line.

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7 REPLIES 7
BandOfBrothers
Superuser II
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Yes certainly sounds like a hardware issue @McDragon and if it's within the Cooling Off period I'd have it swapped out too. 

 

I purchased my s8 from my local Samsung Experience Store and found it to be a good solid powerful phone. 

 

Things can sometimes go wrong which I'm sure many accept, but then it's ultimately down to how it's put right that then counts ,and instills confidence back into the product and service.

 

Communication is Key.

 

My previous phone the s7 edge developed the pink line issue to which my local Samsung Service Location had the screen replaced within a couple of days. 


Current Phone > Samsung Z Fold³ 5G.

McDragon
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Hi

I think also this is a hardware issue but still... the last phone I had to send back when my S5 was overheating.
Now the new Samsung TV is broken because of Samsung. And now this phone. Just a little peeved off with Samsung.
And their call centres suck. They are I think in the Philippines and the phone line is atrocious.
I would want a replacement TV but no can do even though Samsung caused the problem.
This is NOT how customers should be treated.


Martin McDowell

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CarolinaW
Voyager
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Hi @McDragon! Let's look into this. What model TV do you have? Do you have a customer reference number beginning with ‘21’ or ‘4’? If so please send us a private message with it including your email address and telephone number so we can access your account/customer profile. Also regarding your phone, I'd recommend dropping into one of our Support Centres for an engineer's inspection. To find the closest Support Centre to you, please head to: spr.ly/60108S76r Is there one close by? Let us know how you get on! :robothappy:

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McDragon
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Hi

 

The TV debacle was part of another discussion. At least the TV arrived back from GoggleBox.

However the phone issue is another story. Your CS proved yet again to be appawling.

You basically want to leave me without a phone wile you see if the fault is genuine. This is after having phones from samsung for years now. Years!!!

Demanded a refund as there was no way of getting the issue resolved to my satisfaction.

The One Plus 5 is on order.

 

Reminds me of the old Belgian airline SABENA = Such A Bloody Experience Never Again!!

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Solution
McDragon
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Samsung arranged the phone to be picked up and that I would be refunded.

I waited all day on Monday and nobody showed up. Again a show of the brilliant CS at Samsung.

Won't be making the same mistake next time.

 

Just as a post note. Bought a Oneplus 5 and its working brilliantly. Perhaps the finish not as good as ont he S8 but much more reliable, less bloatware and more configurable. Also when i had to speak to customer support chat online I was through to somone in seconds. When I tried to chat with Samsung last week had to wat ages and I was about 25th in the queue.

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Mjh1
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It is misleading to mark this "solved" when the "solution" is to return your Samsung phone and switch to another manufacturer 

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Hcappello
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Hello everybody.

I have exactly the same issue described on this post, and I tried the same solutions mentioned by McDragon here.  Nothing solved the problem and I have no idea how to solve it.

 

I hope that the solution will not be the same from McDragon, and change the manufacturer...

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