samsung galaxy S7 Edge battery expanding and caused the glass back to pop out

[louisah]

Hey everybody,

So I bought my new samsung galaxy S7 Edge in may last year and over the past few month I have noticed that the back has started to pop out.

so im just posting here hoping that samsung can help me out. its just over a year old and should still be under warrenty

[AntS]

Hi @louisah. :robothappy:

Are you able to get to a Support Centre for them to check out your phone?

[louisah]

im going to pop into the one in bristol on thursday, but i cant find my receipt on the samsung website, and rhe only one in my im box is my gear vr. (i bought the phone from the samsung website)

[AntS]

If you give the Online Shop team a shout by phone or email, they'll be able to email you a copy of the receipt.

[sparks14]

I have the same problem.  It just happened.  Is there a fix?  What is Samsung doing about it?

[MasukaH]

Hey @sparks14

Can you send myself or one of the Mods a private message? We'll need to grab some details from you so that we can help you out here -preferably as soon as possible!  

Alternatively, you can contact us directly on 0330 726 7864, other contact details can be found here. 

[sparks14]

I would be happy to send you a private msg.  I do I contact you with a pvt message?

[MasukaH]

Not a problem. I've sent you a PM to make it easier for you!