24-01-2017 02:02 PM in
Hi, Despite all efforts n more then 70 calls in past 4 months Samsung still not refund my money, even today I contacted them bt more excuses n lie from Samsung. Samsung is company with dishonesty , lack of customers safety n care, pls anyone think twice before buying Samsung products in future, I still got Samsung phone ,Samsung gear,Samsung vr ,Samsung tv n Samsung fridge n Samsung ovens. Am getting rid off all this as soon as possible, Samsung complaint department n customer service n support is simply worst in the world. I can prove that even in court. I ask here for help bt no luck as well. Samsung working practice in uk full of lie n deception. God save rest from this crooks
23-01-2017 06:45 PM in
Hi, I had Samsung galaxy note 7 which I tried to returned to Samsung n I thought it is siple n easy process because Samsung is big company bt first time I contacted Samsung regarding returning device n they told me what to do n I did same as reqested,bt after days passed by no email or call as promised by Samsung customer service representative, coz I had faulty device at my home I was scared n like to returned to Samsung as soon as possible, so I called them again n they gave me another time n date n another excuses by different customer service representative, bt despite all promises nothing happening,I have to call Samsung customer service again n again n they deliberately lying to me evry time, even I offer them if u like me to deliver ur service centre phone am happy to deliver that. Bt they said due to Samsung safety they don't accept !!! Bt they happy that customer can keep this faulty note 7 coz anything happens to happens customer...Samsung don't care about customers safety or care about customers, Samsung customer service n complaint department is not functional,they just simply ignoring customers n giving false excuses, between 11th October 2016 n 6th January 2017 I called more then 60 times to Samsung just to collect device n all that time they gave me misleading false excuses n reply, I was due to that faulty device at home in stress n depress, they ruined my Christmas n New Year, after all this hassle they finally collected my note 7 on 6th January 2017 after three months, Samsung promises me that time that the day we collect device within three working days ur money refund will b in ur account bt Samsung is Samsung full off false promises n excuses n processors.. now today 23rd January 2017 ( Samsung three working days payment promises) nbt no sign of my money or else ? Now despite lots complaint to complaint department nearly 4 months no reply from them aswell. How come such a big company operating in middle of western Europe n not following rules or no morals or no customer care or safety? They treating customers like third world countries. Pls any one can help me out what to do next ? Coz Samsung not listening to their loyal customers. Pls help me to resolve this. Am allowed to take Samsung in court ? What's the processors? I got proof off all my calls to Samsung. So pls help me. N help Samsung to sort their complaint department n customer service before too late. Thanks
23-01-2017 08:28 PM - last edited 23-01-2017 08:28 PM
If you reply here once you've got in touch (try email or Social Media) we will follow-up on your behalf. We hope to hear from you soon!
23-01-2017 09:49 PM in
24-01-2017 02:22 PM - last edited 24-01-2017 02:23 PM
We're sad to hear of this and would really like to try and help get this sorted for you, @Samrtphone. If you can send one of our moderators, @AntS, @JessL or @KellyM, a private message with your name, phone number and any references you have, we can look into what has happened and see what we can do to move forward from this.
06-02-2017 06:39 PM in
Hi. Since last four months I contacted Samsung for more then 70 times bt still no sign of any refund. Even I complaint here more then two weeks ago bt still no help from here or from Samsung. They keep promising me that I can receive my refund in two to three working days bt that day never comes. Every time they coming with different excuses n false promises. They all lied to me n still lying even on email or phone conversations. Samsung deliberately misleading customers n giving false promises. Pls help me if u can. Am very little hope from Samsung coz they don't care about customers.