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Original topic:

Samsung Galaxy J5 2017 sim card problem

(Topic created on: 17-03-2018 03:34 PM)
5220 Views
Kameluszek
First Poster
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Hi. I have Samsung Galaxy J5 2017 in o2 network, however phone doesn't see o2 new sim card. I tried to unlock the phone to another networks but codes doesn't work either. Is it anything in the settings I have to changed?Please help.

3 REPLIES 3
BandOfBrothers
Samsung Members Star ★★
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If the phone is locked to o2 then it should just accept the o2 sim card. 

 

Is the sim card working i.e. activated  ?

 

Can you try it in another phone ?

 

If the phone is locked to another Network then that network would have to unlock it. 

 

Where did you get your "Codes" from ?

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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kmasum
First Poster
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Let say i don't have another mobile then what should I do?
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CarlH
Moderator
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Have you gone through any troubleshooting steps or spoken with O2 regarding this, @Kameluszek?