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Original topic:

Samsung Galaxy Ace phone is locked

(Topic created on: 06-07-2017 02:19 PM)
ginabthegirl
First Poster
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Other Smartphones

I am trying to use an old phone which I've not used in a couple of years. It says that I have used over 10 attempts to unlock using the code - in the meantime it offers me my gmail email address to unlock. I do this and it tells me that the password is wrong. I know I have changed my gmail password since using this phone but it is not accepting the old or the new. How can I get past this screen asking for my username and password???

 

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Solution
BandOfBrothers
Samsung Maker ★★
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Other Smartphones

Hi.

As it's a security protocols on the phone it's meant not to be able to get around in order to protect the phone. 

If the route of unlocking / password resets isn't working then I'd suggest visiting your most local Samsung Service Centre location for help.


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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2 REPLIES 2
Solution
BandOfBrothers
Samsung Maker ★★
Options
Other Smartphones

Hi.

As it's a security protocols on the phone it's meant not to be able to get around in order to protect the phone. 

If the route of unlocking / password resets isn't working then I'd suggest visiting your most local Samsung Service Centre location for help.


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

ginabthegirl
First Poster
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Other Smartphones
Thank you