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Original topic:

Samsung Galaxy a5 fingerprint not working

(Topic created on: 17/12/17 21:25)
Caccio28
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Hi, I have had a Samsung Galaxy a5 2016 since January of this year, i have always used fingerprint to unlock it, but suddenly it started showing the message "hold your finger on home key a little longer" everytime i put mi finger on the home button to unlock it. Is it an hardware problem or is the home button too damaged?

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4 REPLIES 4
BandOfBrothers
Superuser I
Superuser I
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Hi @Caccio28

 

Try deleting your saved fingerprint and then reset it back up but save a couple of the same fingerprint.

 

I find that my s8 fingerprints scanner works better this way. 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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conniekinbc
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My fingerprint lock scanner is not capturing my fingerprint. I would like to reset the lock using a different finger. I read elsewhere I could do this by deleting the current one. How do I do that? Thank you.

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AndrewL
Moderator
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Hi @conniekinbc

If you go to Settings > Lock Screen and Security > Fingerprints > Edit > Tick the existing fingerprint > Remove, you can then create a new fingerprint using the 'Add Fingerprint' option on the previous page.

antonio210
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My fingerbprint dont working pls gelp

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