Aug 8/2018
I Have a similar issue.
The backstory to my device is that I purchased it 2 months ago brand new through Fido. It was sold to me in store (via a fido rep) under the premise that it was water resistant up to 3 feet. Since purchase it has never come into contact with water, not even rain. I live just outside of Toronto, Canada, and while we have had a spell of high humidity weather the past month or 2, I have central air in home and office with an attach dehumidifier on the system. I work indoors mainly and have rarely had this phone outside in the humid weather for long periods. Even if I had you would think Samsung products would be able to withstand simple weather conditions without malfunctioning.
Yesterday I started getting the moisture warnings, and my phone would not charge.
For those who have been unable to resolve the issue:
I contacted samsung directly today via their phone line after this issue persisted for over 24hrs on my A5, and for 2 weeks on my girlfriend's A5 as well. While Samsung denied any prior knowledge of the issue (a simple Google search returns plenty of similar results), I was adamant they needed to address it. After 3 phone calls and lots of hassel they sent me to Fonelabs, one of their "affiliated repair stores".
Fonelabs staff were quick to confirm there was no physical or liquid damage to the phone or sensor.
Samsung says they will repair the phone free of charge through Fonelabs. (I have yet to leave it for repair as I need my phone for work, so I cannot say that they will hold up their end of the deal).
I've been a relatively satisfied Samsung consumer over the past 5 years. Owning an S5, an S6, 2 smart TVs and a Sound System, and now the A5. However, I am now wary of the company as they seemed to not only deny this issue, but took an almost unconcerned and indifferent attitude towards it.
Furthermore, they confirmed via phone that simple humidity can cause liquid damage to the phone (a phone they claim is water resistant). They stated they would not cover the repair costs if the humidity was enough to damage the liquid sensor. Something is screaming major design flaw here.
I recommend calling them directly. 1 800 Samsung.
Regards,
Ken
