15-02-2019 12:25 AM in
06-05-2019 10:24 AM in
WOW! I managed to downgrade to the old version!!! I think I got lucky. I went to the Play store and searched for the email app. I hit Uninstall, it spins around for a while, I guess because I cant be uninstalled, but eventually when I went back to the email app, It was on the old version!!! Im up and running again!
DO NOT UPGRADE AT ANY COST !
Good Luck everyone
I was having same issues but then I formatted my phone. Now I am forced to use exchange in gmail kind of account. Can you help ke with some other way I can use exchange in same old way. This gmail kind of account is pathetic.
08-05-2019 02:50 PM in
I do no receive push notifications on my Samsung J5 with Samsung email app 6.0.02.12 so still not fixed. I have to open app to get emails.
Yep, the same issue as I've got - it's as if the app goes to sleep periodically. A couple of observations I've picked up on since this issue started a few months back..
1: If I run device maintenance and close down all sleeping/open apps, this seems to prod a sleeping email into life and unblock "missing" notifications.
2: If I change from WiFi to mobile, or vice versa, this has a habit of prodding a sleeping email into life.
3: If the phone is just left, it *usually* unblocks itself after a few hours. But not always.
14-05-2019 02:46 AM in
I have the same issue, mails are stuck in Outbox using data mobile network (Works on Wifi). We're using exchange ActiveSync.
- I cleaned the partition cache
- I Installed Samsung email BETA 220.127.116.11
Problem is still present. I don't know what to do anymore. We have a fleet of devices using Samsung Email app, this kind of issue from a big company like Samsung is not acceptable.
14-05-2019 04:01 PM in
Old version 18.104.22.168 works perfectly with Exchange (S8 on Android 9)
I downgraded back to that version from the original faulty 6.0.01.11.
So option is to downgrade (if thats practical for multiple phones) To do that you'll need to;
1. Uninstall current version
2. Turn off auto update in Google Play Store and in Galaxy Store. Leave it off otherwise auto-updating will take you back to square one.
3. Configure phone to allow "unknown" apps to install
4. Download 22.214.171.124 APK from a mirror site. Just search for 126.96.36.199 - there are several to found. Softpedia is one and has instructions on point 3 above.
5. Install and set up Exchange account again if needed.
16-07-2019 08:14 AM in
I updated the email system yesterday and now I cannot send emails from my phone. First time this has happened and not sure how to fix it. I am able to receive but not send. I can send emails through the same email system on other devices. Thanks!
20-08-2019 02:27 PM in
no OpenVpn, since one of thoses updates...
"samsung email" connects only via direct WiFi. I get no nework activity at all via OpenVPN.
the older version works, yes, but since I have to reinstall all our devices I can also switch to a decent client
wt-actual-f samsung !?
22-11-2019 05:08 PM in
Hi all, so I've just upgraded from a Samsung S7 to an S10+, and I can't send emails from the native email client v6.1.01.0 (the latest version I can get). Deleting emails from the app also won't sync correctly. So I installed Outlook which works perfectly. Come on Samsung, what the hell is going on?
17-12-2019 11:31 AM in
Same issue on Samsung S7 Edge. I've contacted Samsung Support twice, they advised to clear the app's cache which didn't work and then requested that I reset my app preferences, which I also did and still not working. No luck with their support! The developers need to fix this asap!
17-12-2019 05:14 PM in
Weirdly my issue self-fixed. Which makes no sense. Several days later after the upgrade from an S7 to S10+ I noticed the native Samsung 6.0.01.0 just started working correctly. I originally uninstalled out of frustration and also to see if I could go back a version. Anyway I reinstalled and the same issue. But then it just started functioning correctly. So I'm now running the Outlook app alongside just in case.