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Original topic:

Samsung Email Version 6.0.01.11 Issues

(Topic created on: 16-02-2019 06:28 PM)
11282 Views
Gandalf2
Explorer
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I updated the email system yesterday and now I cannot send emails from my phone. First time this has happened and not sure how to fix it. I am able to receive but not send. I can send emails through the same email system on other devices. Thanks!
89 REPLIES 89
JASP
Journeyman
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After las update my Samsung e-mail app in my Note 8 does not send e-mails on my Exchange account. I receive OK, but all e-mails I wrote stay stucked on my "send" box, not send them.

I clear app cache and clear all Note 8 with hard reset mode, but so lucky.

Two colleages of my witj samo Note 8 and Android version and uodates e-mail app ate also stucked.

I beleive is something to do with lasr update of e-mail app thar generate a problem with Exchange accounts and servers.

Please Samsung correct asap this problem, because I am oblige to use a 3rd party app that I like less.

If some one find turn arround, pleas inform me. Thank you. Jose

rgsilverman
Explorer
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I tried the wipe cache partition,  Galaxy Note 9..   Did not work for me.  I cannot send emails on Wifi or Mobile data.

 

Very frustrating.. 

Gandalf2
Explorer
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Thank you all for taking the time to reply. I appreciate it.

Please email and/or phone Samsung so that they are aware of the issue when they upgraded their email app. They clearly did not set the parameters for outgoing email settings for Exchange Accounts and perhaps other types because many people have since been unable to send emails using this app (we can send emails on any other device EXCEPT the Samsung phone email app). This is clearly a serious error on Samsung's part.

rgsilverman
Explorer
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WOW!  I managed to downgrade to the old version!!!  I think I got lucky.  I went to the Play store and searched for the email app.  I hit Uninstall,  it spins around for a while,  I guess because I cant be uninstalled,  but eventually when I went back to the email app,  It was on the old version!!!   Im up and running again!  

 

DO NOT UPGRADE AT ANY COST !

 

Good Luck everyone

Gandalf2
Explorer
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Well done!

I agree, do NOT do this upgrade to Samsung email.

rgsilverman
Explorer
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Were you able to downgrade the app to the old version?

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Gandalf2
Explorer
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I just did that a few minutes ago. I was able to do that thanks to you. I am however waiting on old emails (e.g. in sent items, deleted items and other folders) being re-downloaded again through the server. Have you retained all of your previous emails? Mine so far is just going back a few days. Excellent sleuthing on your part! THANK YOU!
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rgsilverman
Explorer
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Yea,  It took a little while to download but I got back everything.   Great to hear!

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japitts
First Poster
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While not as critical as some other problems documented in this thread, I've noticed since being upgraded to V6.0.01.11 last week, the "push" element of my IMAP email account on my Galaxy A3 has taken to periodically going to sleep. If you load the email app after a period of time, the "last synched" time is several hours before during which time emails have arrived - the app automatically synches and down come all the mails. But the "instant delivery" element which generates Android notifications, has become noticeably less reliable.

Tweaking the various settings, sync time intervals, toggling SSL on/off etc, all serves to give the sync a short-term kick but uiltimately just delay the sleep until a bit later.

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JASP
Journeyman
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I hope Samsung correct this inadmissable error very soon.

This all situatios sucks.

I hope that they expect to correct this error with the upgrade to Android Pie, because I do not intend for the next several months update my actual Android, taking in view all the criticisms and problems Pie is giving to a lot of users.

Let's press Samsung to correct this app ASAP.

For me, by now I gave up Samsung email and I using Outlook instead. No rpoblems there.

Beste regards.

José 

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