okay, so yesterday i factory reset my phone however before doing so i backed up my data to samsung cloud and now everytime i click restore data in samsung cloud it loads for like a second and just takes me back to previous page, this is very frustrating as i have lost all my contacts etc, there was an update for samsung cloud however i didnt update, i dont know whether that is an issue or not
Have you updated the Cloud app to see if that gets things a bit further along for you? Galaxy Apps > 3 dot menu (top right corner) > My Apps > All > Samsung Cloud > Select Samsung Cloud > Check for updates.
I don't have Samsung Cloud in Galaxy apps. I have lost all my photos and videos!! Can you please get these back!! They must be backed up on your servers. And why can't I log in to a website to see my cloud items???
It's ridiculous. There is no on line facility to access your cloud and see what data has been backed up. Even for deleting to release space. I guess they don't want you to do that as it would force you to buy extra storage. It has seriously put me off upgrading to next samsung handset.