Hello! I am doanloading photos from my samsung cloud since the cloud will be closing on July 31st. I started to download photos using my computer. I logged in and chose 490 photos since 500 is the limit and it worked great but now everytime I try to download the next lot of photos, it downloads but when I look at the photos that downloaded the amount of downloaded items is less than the amount I chose to download. my last download was 396 photos but in the Win zip rar files I extrated all but like only 290 items were in the folder. so it's missing over 100 pics.
am I doing something incorrect? It worked perfect the first time. and the downloaded amount was the same as the amount I chose in the cloud...... I have tried on multiple days but this keeps happening. any advice? thank you !
I have the same problem! At first I could download 500 photos/videos, now I can only download 5 or 6 photos and each time it's less!! What's happening???