Can anyone here help?
Last November I bought M51 from Samsung UK. 2 months later, 20th of January this year, the phone stopped charging or connecting to the computer. Initial contact with Customer Service seemed very efficient, they picked up the phone for repairs the next day. The problem is that today, 32 days later, I am still without my phone as they are waiting for parts. I tried to escalate with customer service and point out that the Consumer Protection Act 2015 requires them to replace the device is the repair would cause significant inconvenience. As you may imagine, not having a phone during national lockdown, especially that it's my main work tool, is a significant inconvenience. I've been told they don't care and they refused the escalate the problem to someone who could resolve it.
What should I do? I never before came across a company who just blatantly says "we don't care about the legislation" and we will do whatever we want. Anyone else experienced that or knows what could I do to get it resolved?
