Samsung Alpha re locked

[BandOfBrothers]

Hi @BenMoore

Can you elaborate a little please ?

[BenMoore]

Hi, sorry. Bought alpha from o2, unlocked six months ago to vodafone. The other day it momentarily lost signsl and now it is behaving if it network locked again. Neither network has any suggestions.

[BandOfBrothers]

How did you initially get the phone unlocked @BenMoore ?

[BenMoore]

Got unlatching code from o2. Code no longer works. Have asked o2 again but they can only send me the same code.

[BandOfBrothers]

This is confusing because when a phone is unlocked properly so it accepts any Networks Sim Card it will not Re-Lock even if a Factory Reset is performed. 

Can you try another active Network Sim Card in the phone ?

Unfortunatley Samsung wouldn’t be able to help regarding its locked / unlocked status on a Branded Phone i.e phone supplied by a Network. 

You’d need to keep speaking with o2.