Samsung A52 camera failed

[SamShaw149]

Hi my a52 camera keeps saying failed . Vodafone said to force stop camera and clear cache & data . (Without deleting pictures) force stopped fine , but can't turn it to android mode? The phone has no actual home button so can't press that when off . They said turn off phone , then hold the power and the up volume with the home button once the Samsung logo shows release the power button! It doesn't work and I'm missing valuable memories because my phones not working ....I've had it a month and I'm out of the cooling off! Surely it's faulty but with no insurance they don't want to know! Grrrrr. 

[Pugs1957]

If your camera module has failed, your data should be safe and the phone should work fine except for the camera.

If you are on Android 11 you need to be connected to a PC to be able to clear cache.
If that doesn't work you will need to start a warranty claim.