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Original topic:

Samsung a5 lockscreen not working

(Topic created on: 23/04/18 23:09)
1066hastings
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Phone won't accept pin hanging swipe won't work either phone 5 days old  full factory reset done no joy so have no lock on galaxy a5 2017

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1066hastings
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Thank you for your help done a factory reset yesterday and lockscreen is back working second time lucky everything else is working perfectly 

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BandOfBrothers
Superuser I
Superuser I
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If all your security preferences look right then are you able to get to a Samsung Experience Store and or chat with Samsung Online to see if they can help .

 

To add > If the phone is only 5 days into ownership then if this was me I would be looking at the swap out period. 

 

For example in the UK I have 30 days from the purchase date. 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.0/ Android 11.

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1066hastings
First Poster
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Other Smartphones

Thank you for your help done a factory reset yesterday and lockscreen is back working second time lucky everything else is working perfectly 

View solution in context