09-06-2017 02:15 PM in
Apologies in advance for the length of this post and alos if it's in the wrong location….
I purchased an A3 from O2 in November 2016, as a birthday present for my daughter and have had nothing but problems ever since. I have wasted time, money and effort, trying to resolve the problem, now I’m just another frustrated and dissatisfied customer!
At this point in the saga I have the following questions, which relate to the history below:
The phone operates and recharges as normal, for up-to 2, 3 or 4 weeks, it then decides not to charge at all, and gradually drains to nothing. This still occurs even after trying the official Samsung chargers that came with our other phones – S4 & S5 mini, (which incidentally, we have never had any problems with). The screen is totally blank with no indications. Holding down the home and volume buttons for 10+ seconds has no effect, so as a last resort I would return the device to the O2 shop from where it was purchase.
The saga history is as follows:
17-07-2017 10:39 PM in
hi first time doing this so bear with me ,my A3 2017 3 months old will not charge sent to vodafone for repair came back a month later saying physical damage warranty void, i can assure you this is not the case ,put on charge and nothing happens,simple faulty phone replace it, easy now in dispute with vodafone i will not let this go keep going until you are happy with outcome , im going to