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Original topic:

S8+

(Topic created on: 09-07-2018 06:46 PM)
Claired28
First Poster
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Good morning, why does my 4g/H symbol keep coming on and off when using wifi?

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6 REPLIES 6
Solution
John4Oh
Helping Hand
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It'll happen when your Wi-Fi drops signal @Claired28 and it'll automatically switch to mobile data, if it's switched on. If you don't want it happening then simply switch off your mobile data when using Wi-Fi. 

AndrewL
Moderator
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Hi @Claired28

It sounds like Smart Network Switch may be enabled, in which case you can disable this option by going to Settings > Connections > WiFi > Advanced > Smart Network Switch > Off. As advised by @John4Oh, you should also ensure that Mobile Data is disabled when connected to WiFi to prevent any unwanted connections.
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Claired28
First Poster
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Thank you
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Claired28
First Poster
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Thank you, can't find smart network switch though but it's ok I'll turn mobile data off when at home. Thanks again for your help
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Solution
BandOfBrothers
Samsung Members Star ★★
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Hi @Claired28

 

You can change the set to us on your Samsung Galaxy s8+ so it does not try to change connection. 

 

Pull down your notification shade and long press on the Wi-Fi symbol. 

Choose advanced. 

Turn off 'Switch to Mobile Data

 

 


Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Easy, when using WiFi, you're NOT using 4g/H, so the symbol drops.

When you're NOT using WiFi, or have a poor WiFi, 4g/H pops back because you're now using data.

There's nothing wrong, it's standard. If you've got it set to WiFi/boost, then you'll probably see 4g as now you're using BOTH.
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