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S8 touchscreen not working

(Topic created on: 02-11-2019 05:27 AM)
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meandme
First Poster

‎01-11-2019 10:00 AM

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My touchscreen has stopped working today. I cannot unlock my phone. I have tried multiple reboots (power button and volume down together for 10 seconds) but still back to the core problem of not being able to unlock the phone.

 

Please help.

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BandOfBrothers
Samsung Members Star ★★

‎02-11-2019 05:27 AM

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Do you have any type of screen protector that might be causing this _ it's very rare that they do buymt I thought it worth mentioning.

 

If your still unable to use the phone then I'd suggest to visit a Samsung Experience Store  / Samsung Service Centre.

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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