Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Original topic:

S8 switched off and wont switch on again

(Topic created on: 29-05-2018 10:00 PM)
Florencesmum
First Poster
Options
Other Smartphones

A couple of weeks ago, my partner put his Samsung Galaxy 8 Plus on to charge overnight. When he woke up the screen was totally black and it wouldn't switch it on at all. It still won't switch on now, many weeks later. He's tried all the advice online to fix it but nothing. 

 

Can someone help him please?

 

NB: we tried to get it fixed via the warranty but there's a slight crack from when our baby dropped it so they won't honour the warranty 😞

 

Thank you! 

0 Likes

1 Solution


Accepted Solutions
Solution
BandOfBrothers
Samsung Maker ★★
Options
Other Smartphones

Hi @Florencesmum

 

You could try a Hard Reset but be aware this can and will delete your saved data. 

 

Samsung-g950f-galaxy-s8/hardreset/first-method.

 

If this fails to help then the drop of the phone may have caused further issues within the phone which requires an engineer's attention. 

 

Your 24 month manufacturing warranty does not cover accidental damage so it isn't a case of not "honouring" the warranty, but they will still attempt a repair but would most probably charge you for the work. 

 

The other option which would also cost and also void the manufacturer warranty is to ask a Highstreet store that advertises repairs to take a look. 

Be aware tho that if they break the seals and fail to remedy the Issue then Samsung may not look at the phone at all. 

 

Another option is to make use of any household insurance and or some Bank Accounts offer mobile phone cover as a perk of the account. 

However T&C's and excess fee's would most likely apply. 

 

I wish you all the best with this situation. 

 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

View solution in context

1 REPLY 1
Solution
BandOfBrothers
Samsung Maker ★★
Options
Other Smartphones

Hi @Florencesmum

 

You could try a Hard Reset but be aware this can and will delete your saved data. 

 

Samsung-g950f-galaxy-s8/hardreset/first-method.

 

If this fails to help then the drop of the phone may have caused further issues within the phone which requires an engineer's attention. 

 

Your 24 month manufacturing warranty does not cover accidental damage so it isn't a case of not "honouring" the warranty, but they will still attempt a repair but would most probably charge you for the work. 

 

The other option which would also cost and also void the manufacturer warranty is to ask a Highstreet store that advertises repairs to take a look. 

Be aware tho that if they break the seals and fail to remedy the Issue then Samsung may not look at the phone at all. 

 

Another option is to make use of any household insurance and or some Bank Accounts offer mobile phone cover as a perk of the account. 

However T&C's and excess fee's would most likely apply. 

 

I wish you all the best with this situation. 

 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.