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Original topic:

S8 SMS crashing

(Topic created on: 05-07-2017 09:48 AM)
dacar001
First Poster
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Other Smartphones

Can anyone help.

 

Have had my S8 for a week and yesterday when I try and send an SMS it freezes and then crashes.  It tries to re-open and then crashes again and says "App keeps stopping" Close APP

 

This is very annoying, anyone know how to fix.  Have tried the usual restart etc.

 

Thanks

 

Dave

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1 REPLY 1
BandOfBrothers
Samsung Maker ★★
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Other Smartphones
Hi,

If this was my phone I'd first try clearing any caches and data from the app.

Then if necessary clear the phones system cache.
Clear System Cache.
To boot the Galaxy S8 into recovery, start by turning the device completely off. Once it's off, press and hold the Bixby and volume up buttons, then press the power button. Let go of the power once the phone turns on, while still keeping the Bixby and volume up buttons pressed. Let go of the rest of the buttons when you see the blue screen with the Android logo.

Then if necessary back up and factory reset.

You could also try an alternative SMS app such as textra.


Daily Driver > Samsung Galaxy s²² Ultra 256Gb.
Samsung Gear s³ Frontier Watch.
Samsung Galaxy Watch⁴ Classic.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.