S8 smart view not working

[1239]

Hi

Trying to get my phone to connect to my series 6 tv but after I've updated my phone it will not allow a connection. It worked perfectly before I updated my phone. The phone recognises the tv and tries to connect but it fails everytime. I do this through the smart view option on the pull down menu, nothing through Wi-Fi. Anyone have any solutions or had similar problems?

Thanks 

[NikNicholas]

I have a Nokia but wanted to share that by removing all devices in TV settings (general-external device manager-device connection manager-device list) I was then prompted to allow phone at next connection attempt and it is working again

[gsusudud]

Ok.Finally worked it out. This works on my series 9 55 inch tv.

Go to settings^network^expert settings^mobile device manager^mobile device list^edit and delete everything that's there or anything that's allowed. Wipe it clear!.Has to be empty.

Now finally get out of your main menu and go to your phone, drop down your menu and hit Smart view. When pop up says 'allow' simply

Allow it and away you go.

[Endlessproblem]

Yes we've done that many times. It works for a short while and then same issues return.  I was excited for a moment but that's the basic reset which doesn't fix the problem long term in our experience.

I've set it to request permission every time which means pressing yes 7 times a day but it's far more stable as a result.

I've been wondering if it's possible to clear the tv cache. I'm presuming it has somehting as you can cancel your signal but it will keep running on the tv for up to a minute sometimes.  If that's a 4k video that's a fair amount of info being buffered about.  I wonder if this is where many of the issues are. I'm guessing it auto wipes after every video but possibly it's not and that causes an overflow . I don't know I'm not a technician lol and I shouldn't have to know after paying out 3k£€$ :?

[Nettynoo62]

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@SexyRed29 wrote:
I am experiencing the exact same problem. As soon as i did the update its not working anymore. It connects for a few minutes then disconnects, but most time will not even connect to the tv. Please help. I use this everyday.

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Me 2 help

[Endlessproblem]

I spoke to a samsung rep and they said their own customer service was a joke and acknowldged all the issues I've brought up. They knew there were issues but as they fixed them in newer phones they haven't bothered to fix them. What they have done is just use the app to bypass the issues but the app has problems so....typical.

[Uncle_Burcle]

I had my S8+ connected to 1 of my 2 series 6 samsung smart TVs just yesterday.

I go to connect it today and smart view doesmt even find either of my "smart" TVs.

I can still use my phone as a remote to operate both TVs. 

Everything is up to date.

Am I doing something wrong here?

[Uncle_Burcle]

I had my S8+ connected to 1 of my 2 series 6 samsung smart TVs just yesterday.

I go to connect it today and smart view doesmt even find either of my "smart" TVs.

I can still use my phone as a remote to operate both TVs. 

Everything is up to date.

Am I doing something wrong here?

[8220374972]

Last week I got software update in my Samsung S8 , after that I am not able to connect or share my scree with my smart TV. Kindly provide a solution .

[Greggozo]

Hi

Please am still having this problem. Just updated my Samsung S8 to the new android pie OS and also my Samsung TV software says it is up to date as well. However my smart view on my galaxy s8 doesn't work on my TV or any other smart TV I have tried it recently. This is really very disappointing from Samsung. The only thing left now is to format my phone but am not sure if that would solve it and not waste  my time going through formatting and setting up my phone from factory settings all over again.

Please I need help!!