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Original topic:

S8 smart view not working

(Topic created on: 04/04/18 23:21)
1239
Apprentice
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Other Smartphones

Hi

 

Trying to get my phone to connect to my series 6 tv but after I've updated my phone it will not allow a connection. It worked perfectly before I updated my phone. The phone recognises the tv and tries to connect but it fails everytime. I do this through the smart view option on the pull down menu, nothing through Wi-Fi. Anyone have any solutions or had similar problems?

 

Thanks 

18 REPLIES 18
SexyRed29
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I am experiencing the exact same problem. As soon as i did the update its not working anymore. It connects for a few minutes then disconnects, but most time will not even connect to the tv. Please help. I use this everyday.
AntS
Moderator
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Hi guys. :robothappy:

 

Have you got the latest version of the Smart View app on your phones?

 

Solution
1239
Apprentice
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Just an update...

 

I've updated the software on my tv, now smart view works. Tried it on my other series 6 tv just incase this was a fluke, and this also worked. Guessing the new phone app doesn't like the older tv software.

 

Hope this helps 

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Catamelia
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I'm having the same problem I have the series 6 55 inch and the latest update for mine is 1151 can you let me know if that's the same version as yours
Thank you.
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1239
Apprentice
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Hi.

 

My update version is 1208. I only updated it yesterday so might be worth checking again. 

 

Model number of my tv is UE55KU6500. Not sure if that helps or not 

 

 

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Catamelia
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Ok I'll give it a couple of days.
I have the UE55MU6120 so it might take a few extra days hopefully they bring out an update or even fix the update on the phone.
Thank you for your help though
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AntS
Moderator
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@Catamelia: Update 1210.8 is available for download for your TV, so if you've got a spare USB stick knocking around you'll be able to update. :robothappy:

 

Check out the Downloads on your TV's Support page here, and follow the guidance for updating by USB stick.

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Endlessproblems
Explorer
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I have ks9000 and s7edge .

Fully updated.

Native Smart view no longer works.

I have found no solution and samsung haven't offered one.

Any ideas ....?
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Endlessproblems
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