I had S8 screen burn-in issue, took my phone to an experience center last weekend. It is still covered under warranty, and I was advised to get a microSD card to backup my phone data. I bought a 64GB card from the store and one of the customer assistants/engineers backed up my data using "Smart Switch", and left the phone for repair. I went to collect it today. The screen was replaced without any issue, even they replaced the battery free of charge (Thanks Samsung, great effort so far). But when I asked for help to restore the backed-up data from the SD card (which I never touched it), another assistant said that back-up wasn't complete properly so he couldn't use "Smart Switch". He said the data is in the microSD but can't copy it to my phone because of uncomplete smart switch process. He also showed my files on his computer screen. All photos with jpg extension changed to ".jpg_" extension. He said that all these files need manual renaming, just deleting "_" suffix from the file extension, and we are talking about 16GB data. Could anyone help or advise me to restore my data?
Many thanks in advance.
Can you confirm if smart switch was reinstalled back to the phone, please?
1. Download it from Google play store
2. Run it and tap the memory card icon in the corner
3. Tap restore
You can check some online storages for your files, hope those were auto backed up.